Last updated: August 11, 2026. This policy explains how shipping information is presented and how delivery issues are handled.
Available destinations and methods
Available destinations, shipping methods, estimated delivery windows, and charges are shown during checkout after a valid delivery address is entered. An option is not confirmed until the order is accepted.
Order processing
Orders may require processing before carrier pickup. The current estimate appears during checkout, in the order confirmation, or in a later shipping notice. Orders placed on weekends, holidays, or during high-volume periods may start processing on the next applicable business day.
Address accuracy and changes
Please review the delivery address before submitting an order. Contact us as soon as possible if a correction is needed. Once an order has entered fulfillment or been handed to a carrier, an address change may not be possible and additional charges may apply.
Tracking and delivery
When tracking is available, details are sent using the contact information supplied with the order. Carrier scans can take time to appear. Delivery estimates are not guarantees and may change because of carrier operations, customs, weather, local disruptions, or other events outside reasonable control.
International orders
International shipments may be subject to customs processing, duties, taxes, brokerage, or import restrictions. Unless the checkout expressly states otherwise, the recipient is responsible for destination-country charges and for ensuring the product can lawfully be imported.
Delayed, missing, or marked-delivered orders
Check the tracking record, delivery area, household members, neighbors, and any carrier notice first. If the order still cannot be located, contact us through the contact page with the order number so the available carrier review can be started.
Damage in transit
If an item arrives damaged, retain the product and packaging and contact us promptly with the order number and clear photos. This helps us review the issue and determine the appropriate next step.
Split shipments and cancellations
Items in one order may ship separately. An order can only be cancelled before it enters fulfillment; contact us promptly, but cancellation cannot be guaranteed.