Last updated: August 11, 2026. We review return and refund requests fairly, consistently, and in line with applicable consumer law.
Starting a request
Before sending an item back, contact us through the contact page with the order number, item, reason for the request, and photos when the item is damaged or incorrect. Items sent without return authorization may be delayed, refused, or returned to the sender.
Return eligibility
Eligibility depends on the item, its condition, the reason for return, the order date, and applicable law. Unless an item is defective or consumer law provides otherwise, it should generally be unused, complete, and in its original condition and packaging, with proof of purchase.
Items that may not be returnable
Where permitted by law, restrictions may apply to personalized goods, gift cards, opened hygiene-sensitive items, final-sale items clearly identified before purchase, or products damaged through misuse, improper assembly, alteration, or ordinary wear.
Return shipping
Return instructions and the correct return destination will be provided after the request is approved. Do not send returns to an address shown on a parcel label unless instructed. Return shipping responsibility depends on the reason for return and applicable law; if the store sent an incorrect or defective item, the available remedy will be explained during review.
Inspection and refunds
Approved returns are inspected after arrival. If a refund is due, it is issued to the original payment method unless another method is required by law. Banks and payment providers may need additional time to post the credit. Original shipping charges are generally not refundable unless required by law or the refund results from a store error.
Damaged, defective, or incorrect items
Contact us promptly and keep the item, packaging, and shipping materials while the issue is reviewed. Depending on the circumstances and applicable law, the remedy may be a replacement, repair, partial refund, or full refund.
Exchanges
Exchange availability depends on inventory and destination. When a direct exchange is not possible, the approved item may need to be returned and a separate order placed.
Order cancellations
Contact us as soon as possible if you want to cancel. We cannot guarantee cancellation after processing or fulfillment has started. If cancellation is no longer possible, the normal return review applies after delivery.
Mandatory consumer rights
This policy does not limit rights that cannot be waived under applicable consumer law. If local law gives you stronger cancellation, return, repair, replacement, or refund rights, those rights apply.