Privacy policy

Effective date: July 2026

This Privacy Policy explains how Chengdu Renqing Xianshi Network Technology Co., Ltd., trading as Yoaxo, collects, uses, discloses, and protects personal information when you visit yoaxo.com, place an order, contact us, or use our services.

Data controller

The data controller is Chengdu Renqing Xianshi Network Technology Co., Ltd. Registered address: Unit 1, 5th Floor, Room 7 (Internal designation: Unit 2, 6th Floor, Room 601), No. 149 Laifeng 4th Road, Cujin Subdistrict, Wuhou District, Chengdu City, Sichuan Province. Privacy requests may be sent to support@yoaxo.com or through our contact page.

Information we collect

Depending on your interaction with Yoaxo, we may collect your name, email address, telephone number, billing and delivery address, order and transaction details, customer-service messages, account details, marketing choices, and technical information such as IP address, device and browser information, cookie identifiers, referral data, and site activity. Payment card data is processed by payment providers and is not stored directly by Yoaxo.

How and why we use information

We use information to provide the store and fulfill our contract with you; process payments, orders, delivery, returns, and refunds; communicate about orders and support requests; maintain security and prevent fraud; meet legal and accounting obligations; and improve the store based on our legitimate interests. Optional analytics, personalization, and advertising are used only where permitted and, where required, after consent.

Service providers and advertising partners

Information may be processed by Shopify, payment providers, fraud-prevention services, fulfillment providers, carriers, email and support providers, and professional advisers. If enabled and permitted by your privacy choices, analytics and advertising providers such as Meta and Omega may receive device, browser, referral, purchase-event, and cookie identifier data for measurement and advertising. These providers process information under their own terms and privacy obligations.

Cookies and similar technologies

Necessary technologies keep the storefront, cart, checkout, security, and customer account features working. Optional preference, analytics, and marketing technologies are controlled through the cookie banner. You can accept all, reject non-essential technologies, choose by category, or reopen Cookie preferences at any time. Rejecting optional technologies does not prevent normal shopping and checkout.

Retention

We retain information only as long as needed for the purposes described above. Order, payment, tax, and dispute records may be kept for up to three years where required; customer-service records are generally kept for up to three years after the matter closes; marketing records are kept until consent is withdrawn or the record is no longer needed; and technical identifiers are kept for the period configured by the relevant service, subject to legal limits.

International processing

Shopify and other service providers may process information outside your country. Where required, contractual safeguards or other recognized transfer mechanisms are used.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, withdraw consent, or appeal a decision. You may unsubscribe from marketing emails using the link in the message. To exercise a right, email support@yoaxo.com. We may need to verify your identity and may retain information where legally required.

Children, security, and changes

Yoaxo is not intended for children to purchase from without a parent or guardian. We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. We may update this policy when our practices or legal obligations change and will post the revised effective date.

Governing law

This Privacy Policy and any dispute or claim arising out of or in connection with it are governed by the laws of the State of California, United States, without regard to its conflict-of-law principles.

Customer service: +86 176 3095 6452
Email: support@yoaxo.com