Refund policy
Effective date: July 2026
Chengdu Renqing Xianshi Network Technology Co., Ltd., trading as Yoaxo, accepts eligible return requests made within 30 days after delivery. This policy does not reduce rights that cannot be waived under applicable consumer law.
How to request a return
Before sending anything back, email support@yoaxo.com or use our contact page. Include your order number, the item, the reason for return, and photos if it is damaged, defective, or incorrect. Items sent without authorization may be delayed or refused.
Return deadline and destination
After a return is approved, the item must be handed to the carrier within 14 days using the authorized instructions.
Return warehouse address:
Unit 1, 5th Floor, Room 7 (Internal designation: Unit 2, 6th Floor, Room 601), No. 149 Laifeng 4th Road, Cujin Subdistrict, Wuhou District, Chengdu City, Sichuan Province
Return warehouse phone: +86 176 3095 6452
The return warehouse may differ from our registered office and depends on the product and destination. Do not send returns to the registered office or to an address printed on a parcel label unless we confirm it in writing. Please contact us first to obtain authorization and the correct return instructions before shipping.
Eligibility
For a change-of-mind return, the item must be unused, unassembled where applicable, complete, and in its original condition and packaging, with proof of purchase.
Items not eligible for change-of-mind returns
Where permitted by law, personalized or custom goods, gift cards, opened hygiene-sensitive products, items clearly marked final sale before purchase, and products damaged by misuse, improper assembly, alteration, neglect, or ordinary wear are not eligible for change-of-mind returns. Defective or incorrect items remain subject to applicable legal rights.
Return shipping and costs
For an approved change-of-mind return, the customer is responsible for return shipping and any non-refundable carrier charges unless law requires otherwise. Use a trackable service and keep proof of shipment. If Yoaxo sent an incorrect item or confirms a defect or shipping damage, we will provide the appropriate return or replacement instructions and cover reasonable return shipping where required.
Inspection and refund timing
We will notify you after the return is received and inspected. If approved, we will issue the refund to the original payment method within 5 business days after inspection. Banks and payment providers may take up to 10 additional business days, depending on location and provider, to post the credit. Original outbound shipping charges are not refundable for change-of-mind returns unless required by law.
Damaged, defective, or incorrect items
Contact us promptly and keep the item, packaging, label, and shipping materials. Depending on the facts, stock availability, and applicable law, the remedy may include replacement, repair, partial refund, or full refund.
Exchanges and cancellations
Direct exchanges depend on stock and destination. If an exchange is unavailable, you may return an eligible item and place a separate order after approval. Email us immediately to request cancellation; cancellation is not guaranteed after processing or fulfillment begins.
Contact and mandatory rights
Local law may provide additional withdrawal, conformity, repair, replacement, or refund rights. Questions may be sent to support@yoaxo.com.
Return warehouse: +86 176 3095 6452
Email: support@yoaxo.com