Shipping policy

Effective date: July 2026

This Shipping Policy explains how Chengdu Renqing Xianshi Network Technology Co., Ltd., trading as Yoaxo, processes and delivers orders.

Supported destinations and charges

We ship only to destinations offered at checkout. Available methods, the transaction currency, estimated delivery window, and shipping charge are shown before payment after you enter a valid address.

Processing time

Orders are normally prepared within 2 to 5 business days after payment authorization. Business days exclude Saturdays, Sundays, and public holidays. Address verification, payment review, high-volume periods, or stock issues may extend processing; if a material delay prevents fulfillment, we will contact you.

Estimated transit time

Standard delivery to supported destinations normally takes 7 to 20 business days after dispatch. Remote locations or shipments affected by customs may take up to 30 business days. These are estimates, not guarantees. The estimate shown at checkout or in the shipping confirmation for your order takes priority if it is more specific.

Carriers and tracking

The carrier is selected according to destination, parcel size, and available service. When tracking is available, we send it to the email address provided with the order. Initial carrier scans may take up to three business days to appear.

Addresses and changes

Please check the recipient name and full address before ordering. Email support@yoaxo.com immediately if a correction is needed. Changes and cancellations cannot be guaranteed after processing or fulfillment begins. Additional carrier or reshipping charges caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.

Customs, duties, and remote areas

International shipments may be inspected by customs and may incur duties, taxes, brokerage fees, or import restrictions. Unless checkout expressly states otherwise, the recipient is responsible for destination-country charges. Customs, carrier disruption, weather, public holidays, and remote-area delivery can extend the estimate.

Delayed, missing, damaged, or split shipments

Items from one order may arrive separately at no extra shipping charge caused solely by the split. For a delayed or missing parcel, first review tracking and carrier notices, then contact us with the order number. If an item arrives damaged, keep the item, packaging, label, and shipping materials and send clear photos so we can review the issue.

Contact

For shipping questions, email support@yoaxo.com or use our contact page.

Customer service: +86 176 3095 6452
Email: support@yoaxo.com